There's plenty of complaints about insurance companies, it seems that if you've never personally had some sort of problem with them it's a sure bet that several people you know have.
Today our insurance company got in touch with us in regards to our recent car accident, the guy who ran into us was speeding, driving an uninsured and unroadworthy car as well as ( probably - it sure looked like he was ) talking on his phone without using a headset, all of those things are offences here and I'd also imagine that any one of them would usually be reason to deny an insurance claim but they feel they should pay for the repair of any damage to his car - now heres the best part, he hasn't tried to make a claim so they are going to contact him to inform him he should make a claim - like I said i don't get it.